FAQ
1. How can I place an order?
You can place an order by browsing our online store, adding items to your cart, and proceeding to checkout.
2. Do you offer international shipping?
Unfortunatly, No. For now we are just shipping in all over Australia. But soon we will start with an international shipping.
3. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods listed at checkout.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
5. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placing them. Please contact our customer service team as soon as possible.
6. What is your return policy?
We offer a 3-day return policy. Items must be unused and in their original packaging to be eligible for a refund or exchange. For more you can check: Return & Refund Policy
7. How can I contact customer service?
You can contact our customer service team via email at info@kraftvista.com.au
8. How do I care for my Kraft Vista products?
Care instructions are provided with each product.
9. Can I customize my order?
Yes, we offer customization options for certain products. Please contact us to discuss your requirements.
10. What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer service team
immediately with photos of the damage, and we will assist you with a replacement or refund.
11. What is your shipping policy?
We aim to process and ship orders within 2-3 business days. Shipping times vary based on the destination.
12. How do I leave a review?
You can leave a review on the product page by scrolling down to the review section and submitting your feedback.
13. Do you have a physical store?
Currently, we operate exclusively online and do not have a physical storefront.
14. Do you offer express shipping?
Yes, we offer express shipping options at an additional cost. You can select express shipping at checkout.
15. Can I order a product that is out of stock?
If a product is out of stock, you can sign up for a restock notification on the product page, and we will inform you when it becomes available.
16. Are there any benefits to creating an account?
Yes, creating an account allows you to track orders, save your shipping address, and receive exclusive offers and updates.
17. What if I forget my password?
If you forget your password, you can reset it by clicking on the "Forgot Password" link on the login page and following the instructions.
18. What if I need a larger quantity of a product?
If you need a larger quantity of a product, please contact us at info@kraftvista.com.au to discuss bulk order options.
19. Can I return a customized product?
Customized products are generally non-returnable unless they arrive damaged or defective.
20. Do you offer any loyalty programs?
We are working on implementing a loyalty program. Stay tuned for updates by subscribing to our newsletter.
21. Can I see customer reviews for a product?
Yes, customer reviews are available in review section you can read what other customers have to say.
22. Do you collaborate with influencers or bloggers?
Yes, we love collaborating with influencers and bloggers. Please reach out to us via email with your proposal.